WHAT IS CUSTOMER SERVICE?
One train of thought is...
"...Customer service is the provision of service to customers before, during and after a purchase.
According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer's expectations..." - Thank you Wikipedia.
Our thought on Customer Service is: "The total focus of providing our valued customers with both a product and a level of service that exceeds their expectations."
Why should we be like all of the rest and just meet your expectations when we can all have fun by exceeding them.
If we don't? Let us know. We can only improve in the areas where we are told we are not performing.
If we fail, don't write us off...let us know and we'll try to do better.
At the end of the day, we're only human!
Thank you for your on going custom.
As a family owned small business we do appreciate ALL of the support you give.
To get in touch with us, Drop us an email from our Contact Us page.