FREE SHIPPING OFFER FOR ORDERS OVER $250* (incl GST):
This offer is subject to all of the following terms and conditions.
- Free shipping is only valid to Queensland metro delivery destinations. Refer to below table to see if your Post Code is included in this offer.
- To qualify, your order must be greater than $250* (incl GST) after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
- This free shipping offer may be withdrawn or altered at anytime.
- This offer only applies to orders placed online for delivery.
- Furniture or Large items may attract and additional freight charge.
Online orders must meet the above criteria in full to qualify for free shipping*.
FULL LIST OF METRO POSTCODES:
Orders up to $249.99 (incl GST) within the above postcode ranges: - Use the Freight Estimate Calculator on the Shopping Cart page.
FREIGHT - OUT OF QUEENSLAND METRO:
Contact us for a quote or use the Freight Estimate Calculator on the Shopping Cart page.
The freight option is automatically calculated depending on total price of the order (excluding freight). Simple...Order more...Save more.
CAN YOU PICK UP YOUR ORDER?
No. We provide an online service only. The lower we can keep our overheads, the lower we can keep our prices.
Shipping & Delivery
ALL ORDERS will be shipped on the first working day after the order is placed and payment clears.
Shipping charges apply to each order placed under $249.99 (incl GST). Our shipping cost is calculated on the order total (excluding freight) for every order. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We only use person-to-person delivery services (i.e. Where the recepient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recepient.
Normal delivery times for items in stock are 3-5 working days from payment clearance (excluding public holidays and week-ends). These timelines are guidelines only. ERQ does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to registered customers (in the order status), so please contact the corresponding courier to track your shipments. You should check the Order History on the Order Information page accessible from the My Account area for information on your order.
Signing for Delivery
The receiver is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.
SquareUp is integrated into our Shopping Cart, we chose Square so you can pay by: Credit or Debit Card.
Square doesn't require users to become members or have a Square account to use Credit/Debit Cards.
We must receive cleared payment in full for the total value of the order including all charges before we will accept and start processing your order. The following methods of payment are accepted:
Credit/Debit Card (1-3 days clearance)
Purchase Orders: Qld Government Departments ONLY. Terms of Payment must be adhered to as stated on our invoices.
Our Payment Gateway - Square - uses the industry standard security protocol Secure Sockets Layer (SSL) to encrypt all sensitive information (like your credit card details) that passes between your computer and the Square payment gateway. Square employs the latest encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on their side, preventing others from accessing your private information in transit. So, when using an SSL capable browser, shopping on the ERQ website is perfectly safe.
Also, when you provide credit card information on Square's website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database or Square's website. This means there is no risk of your credit card information being stolen, even in the highly unlikely even of someone gaining access to either database.
Refund and Return Policy
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer's links for the majority of products sold in our store. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20% may be charged and other non-refundable costs incurred by us (i.e. Square Fee, Credit Card Handling Fee and Freight Costs) will be passed on.
Conditions for Returns
Return of Faulty Goods (Under Warranty)
All products sold by ERQ are covered by Return-to-Base Repair / Replacement or Manufacturer Warranty. Most of the goods carry 12 months return-to-base for repair / replacement or manufacturer warranty, but some technologies for example: AV equipment, Interactive projectors and touch panels or televisions, could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.
BEFORE returning any faulty goods to us, you must initiate a return / warranty claim with our Service Department. You must advise us in writing, by either Fax or email, including a copy of your invoice detailing the faulty item's model and serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items.
Label & pack the item securely using original packaging where possible. ERQ will not be held responsible for goods damaged due to poor packaging
Return the goods with the completed RA form to:
ERQ Service Department
PO Box 125,
Narangba QLD 4504
If the product is beyond repair, A refund for the amount paid (excluding freight charges) for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.
Dead-On-Arrival (DOA) Products
You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.
Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however, if they find the item to have intentional damage and/or no faults to the item, a $65 service fee may be charged and the non-faulty item will be shipped back to you at your expense.
It is strongly recommended that prior to returning the product, that it is bench tested to confirm the fault. ERQ reserves the right to return to the end user/consumer any item that is sent back & found not to be faulty, is incomplete, unstockable or in un-warrantable condition.
Return Freight Costs are the responsibility of the customer.
ERQ recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to ERQ or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that Australia Post offers limited tracking capabilities with some services.
As mentioned above, All products sold by ERQ are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some, like AV equipment, could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.
The item must have been originally supplied by ERQ. Grey market imports or products purchased from overseas or imported via any source other than ERQ will not be covered or repaired.
The item must not have been modified, tampered with, physically abused or water damaged. This includes incorrect installation or use.
Hinge assemblies on in-car ceiling screens are not warrantable unless a manufacturing flaw can be shown. In-car ceiling screens should be kept closed unless the road conditions are such that damage to the hinge cannot occur.
We are very flexible with order cancellation and allow the cancellation of the order up to the point when you receive and sign for the goods or for custom orders, this will be up until the point when the item has not been manufactured or modified. However, if we incur costs as result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase. Also, please note that all cancellations must be done or confirmed by email. The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:
Freight Costs - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of pending/processing may have already been shipped but not yet updated on our website.
Restocking Fees - Although unlikely, a 20% re-stocking fee may apply, as depending on the item and supplier, we may be charged this fee.
Out Of Stocks
In the unforseen event where our system shows we have stock on hand and at the time the warehouse picks the order, they find the stock levels shown on our system are incorrect, we will advise you of any delays this may have on your order. In 100% of cases, we will arrange for your goods to be sent from our supplier directly to your door at no additional cost, to reduce any further delays. In the unlikely event that our supplier is also out of stock, you will have the option to backorder the item/s and wait for stock to arrive to fill your order or cancel your order for a full refund including all charges. No questions asked. Custom ordered items are the exception to this and will not be refunded if the item has been manufactured or modified.
ERQ does not accept any responsibility for any data loss caused by the product purchased from us.
These Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website. E & O E